FAQs

Frequently Asked Questions

1. How can I pay for my order?

We accept all major credit cards — VISA, Mastercard, Discover, and AMEX — as well as PayPal payments.

2. Do I need an account to make a purchase?

No, you can check out as a guest. However, creating an account gives you extra benefits such as:

  • Faster checkout

  • Easy access to your order history and status

  • Updates on new arrivals and special promotions

3. Is my online purchase secure?

Absolutely. When you make a purchase, your payment details are entered into a secure SSL-encrypted page and transmitted directly to our payment processor for authorization. We do not store your credit card information on our servers.

4. Are there any exchange rates?

All transactions are processed in U.S. Dollars (USD). If your card uses a different currency, your bank will automatically convert the amount based on the current exchange rate at the time of processing.

5. Where do you ship?

We ship worldwide! In the rare case your country isn’t supported by our logistics partners, we’ll contact you promptly to arrange an alternative solution.
For inquiries about specific destinations, please reach out to support@bodyfitts.co

6. Can I change my shipping information after placing an order?

Once your order has been processed or shipped, we’re unable to make changes to the shipping address. Please double-check your details before completing your purchase.

7. How long will my order take to arrive?

Orders placed Monday through Friday (excluding major holidays) are usually shipped within 5–7 business days, with delivery typically taking 10–20 business days after shipment.
Delays may occur due to:

  • Payment authorization issues

  • Incorrect shipping details

  • Severe weather or logistical disruptions

  • Temporary stock shortages

If an item is out of stock, we’ll notify you as soon as possible.

8. How can I track my order?

Once your order ships, you’ll receive an email with a tracking link so you can follow your package’s journey. You can also track it directly at 17track.net

9. What should I do if something is missing from my order?

If any item is missing or incorrect, please contact us right away at support@bodyfitts.co and we’ll help resolve it promptly.